One of the best kept secrets in the business today is the enormity and wide-spread nature of telecom billing errors.
What most
astonishes the average business person once involved in a billing dispute is the lengths to which a telecom carrier's revenue retention
department will go to keep overcharged money; money they never deserved.
In what other business would it be acceptable to
keep $250,000.00, or in some cases, millions in overbilling and to explain it away as being the customer's fault because they didn't
report it in a timely fashion; and then if reported, to then be told that it was not in writing, or sent to the right place, so sorry.
Think
about the legal recourse you and I would suffer if we took that kind of money from someone.
The world of telecom has its own
set of rules and if you are not current on codes, terms, conditions, tariffs and business service guides, it is very easy, too easy, to
become a victim of overbilling.
"Knowledge is Power" - Sir Francis Bacon
